blog

adobe business catalyst email accounts updates

Miles Design - Thursday, November 26, 2015

As a provider of a complete business solution, Business Catalyst values your security and always keeps up with current standards.

In order to better protect your email communication, Business Catalyst has made some changes to the way you can access your email inbox in browser or in an email client. As such, they have created a dedicated secure domain for email which they plan to restrict to use only SSL/TLS encryption for both incoming and outgoing communication. The new domain will be used to access your email from browser and email client as well.

While you will be able to continue using the existing email client settings until 31st March 2016, it is recommended that you update your email settings as soon as possible to benefit from the enhanced security features.

To update your email client, you need to use the settings below:

  • Inbound (receive emails)
    • Inbound Server: mail.worldsecureemail.com
    • Inbound Server Type: IMAPS (993) / POP (995)
    • User Name: username@mydomain.com
    • Connection Security: SSL/TLS
    • Authentication Method: Normal Password
  • Outbound (send emails)
    • Outbound Server: mail.worldsecureemail.com
    • Outbound Server Type: SMTPS (465)
    • User Name: username@mydomain.com
    • Connection Security: SSL/TLS
    • Authentication Method: Normal Password

For more details on how to update your email client settings, follow the steps described in the Business Catalyst How to configure SSL encryption for your email client article.

You will also be required to use https://mail.worldsecureemail.com for accessing your mailbox using a web browser. Please note that site administrators will still be able to use the Admin Console and access their mailbox through Single Sign On as before.

Important:
The current mailbox settings will continue to work until March 31st, 2016. After this date, you will not be able to send or receive messages using your email client, unless you change your connection settings. Furthermore, mail.mydomain.com will be automatically redirected to the https://mail.worldsecureemail.com from then on.

We also strongly advise you to change your email password, by logging into webmail (using https://mail.worldsecureemail.com) and browsing to Settings -> Password. There you will be able to set a new password for accessing your mailbox.

Email updates FAQ:

  1. Has anything changed in the way I access email from within BC admin interface
    No. While the email inbox will be accessible through https://mail.worldsecureemail.com, for accessing email from the BC admin interface customers don't need to change anything as BC handles everything behind the scene.

  2. Going forward, how do I access email inbox from the browser?
    Customers will be able to securely access email in browser by loading https://mail.worldsecureemail.com/ instead of http://mail.mydomain.com/, which will still be accessible until 31st March 2016. Following 31st March 2016, http://mail.mydomain.com will be redirected to https://mail.worldsecureemail.com/

  3. How do I access my email from an email client (ex: from a mobile device)?
    To continue accessing your inbox in an email client, you will need to update your email settings as instructed above before 31st March 2016. After this date, you will not be able to send or receive messages using your email client, unless you change your connection settings.

SEO month on business catalyst!

Miles Design - Monday, January 20, 2014
For most online business owners, having their site as a top recommendation on search result pages is a healthy indicator that their business is going places. And this should be indeed part of your BC site’s growth strategy: more visitors = notoriety + more sales + a bigger client database.

This month BC will talk about SEO and a series of articles, tutorials, webinars will follow, to analyse this topic in depth.

http://www.businesscatalyst.com/bc-blog/SEO-month-Business-Catalyst

top 5 new business catalyst features

Rob Miles - Friday, February 01, 2013

Below are my top 5 new Business Catalyst features for business owners. If you'd like any help implementing any of these features for your website, please contact us.

1. SEO metadata for pages

 

With the recent January system update, BC have brought the enhanced SEO Metadata tool out of beta. BC will automatically enable the new interface for all sites that don't require migration and newly created sites. If you don't see the new interface, you need to manually run the migration process by visiting: Site Settings > Beta Features > SEO Page Interface, and clicking “Go to the migration page”. Learn more here

2. improved web form and comment security

 

BC has introduced a new native CAPTCHA engine that will be available in parallel with the current engine. They've made it more difficult to visually read, but also more secure against spam bots that base their actions on image detection. You can switch between the existing and new CAPTCHA engines under: Site Settings > Captcha. Learn more here

3. incontext campaign editing for business owners (beta)

 

BC has introduced a new editing experience for business owners that’s intuitive and separates content from style inside your email campaigns. When you go to edit the content of this template, you're only manipulating the raw content itself, and hence are unable to break elements or the overall layout. Learn more here

4. embed dynamic modules inside email campaigns

 

You can now insert dynamic modules such as news items and blog posts inside email marketing campaigns. Using the new specifiable module templates feature, you can easily create and render these modules in a way that’s email newsletter friendly, opposed to simply inserting the web-version of the module. Learn more here

5. new V3 admin interface

 

If you haven't been using it already, I recommend that you switch to the enhanced V3 admin interface. Click the "V3 Preview" in the top right of the admin area. V3 will become the default interface for all users starting with BC's April/early-May system update.

business catalyst system status

Rob Miles - Thursday, January 31, 2013

If you ever feel your Business Catalyst service is behaving strangely, you can check BC's System Status page. This page monitors the live status of the Adobe Business Catalyst service, across all 3 datacentres. If BC experiences any service interruptions, this page will be updated with the details. You can also follow this feed on Twitter (@bc_obnw), RSS and email.

If you are continuing to experience issues while BC is fully operational, please consider:

  1. Contacting Miles Design
  2. Asking on the BC community forums (access via Help & Support within admin console)
  3. Contacting BC Support (access via Help & Support within admin console)

adding a TweetMeme button to your BC blog

Rob Miles - Thursday, December 09, 2010

Adding a TweetMeme button to your BC blog posts is a great way to encourage "retweeting" of your content via the Twitter social network.

The standard TweetMeme button includes a count of how many times your blog post has been retweeted already, plus a clickable "retweet" button for your visitors to quickly and easily share a link to the content.

In just 3 easy steps, you can integrate a TweetMeme button with your blog.

Click here to get started

troubleshooting BC email marketing campaigns

Rob Miles - Thursday, December 09, 2010

There are various issues you may encounter when using the email marketing features of Business Catalyst. This article from BC aims to explain some of these issues and their causes.

Why are my emails bouncing?

Bounces can be caused by numerous issues. The first thing to look at is the number being written in the bounce report.

550 series errors are caused by non-existent or incorrectly spelled emails. If you have imported a large list it's very likely some of your emails are invalid and as such you will find this number appearing in bounce reports. It is important you unsubscribe these individuals as servers view this as an attempt to "phish" for valid email addresses. If you have a large number of these bounces you may find that your overall marketing suffers as the server starts refusing your emails!

4xx series errors often are temporary deferments caused by excessive server load on the recipient side. Our mail server will most likely send out the email but this report will not be updated upon completion. The bounce report is written once and includes the first wave of tries from our marketing servers.

Though such heavy bounce rates are not a regular occurrence, there are a few steps you can take to help us and yourself with email deliverability. The first thing you can do is evaluate the campaigns you send and make sure that:

  • There are no broken images
  • Your messages maintain a ratio of 80:20 images:text and no higher. Full image emails are often content filtered as spam immediately
  • You monitor your bounce lists for 550 5.1.1 errors and remove these non-existent users from your email lists
  • Have your customers white list your email address and list you as trusted senders in their email clients

My customers say they aren't receiving my emails!

There are numerous reasons for this, most of which have to do with the first question! However, there is also a chance that the mail application of the client, whether it be a web based system or local client application, is sending your mailing to the spam filter. Along with the suggestions above, you should always include language on the signup page and on emails that indicates to your client that they should whitelist your server and emails to achieve better marketing performance.

Why is nobody opening my emails?

They most likely are, but they are probably not registering. There are a few reasons for this. First of all, be sure you have selected to send an HTML version of your email.

In order for the system to register an opening, the email client needs to download the images from the email or the user needs to click on a link and go to your website. The tracking code is attached to the images. If your newsletter does not have an image in it, the system will insert 1px x 1px image into it for the recording purposes. That image download is then recorded by the system. The image download is what causes the reports to reflect that the email campaign message was opened. The problem is that the email clients don't do this by default to prevent spammers form identifying the legitimate email addresses. In Outlook, Gmail, Thunderbird, Mail and most other clients, you often have to specifically click on "Download Images" (or something along those lines) link. So, for all those customers that end up viewing the newsletter without downloading the image, the system will have no way of recording the opening.

Finally, some clients just don't like HTML emails and will default to the plain text version of the mailing. For example, many older Blackberry models do not display HTML unless written in a very strict fashion or at all!

Why is my email going to the spam folder?

This ties into the first two issues discussed. Inbox placement is a tricky issue and is due to a multitude of factors. Follow best practices and engage your customers with calls to action for whitelisting and you will find success.

Why is my campaign not going out or seems delayed?

Typically you will find that campaigns are sent out within 15 minutes of the scheduled time. However, campaigns can take up to 24 hours to finish fully broadcasting. Keep in mind that reporting is only available once the broadcast is "finished" but this does not necessarily mean sending hasn't begun.

How can I stop a campaign from going out?

If you go into your campaign and choose "Save Draft" then it will revert to a draft state and no longer be sent at its scheduled time. As long as you do this before the time is reached this should work for you.